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I . B A N K

General FAQ’s

Frequently Asked Questions

We provide answers to most of your common questions

  • How can I open an account at Emaar Bank?

    You can open a new account easily within 3 minutes via the Emaar Bank platform or mobile app. Download the app and attach the required documents to complete the registration process.

  • What types of cards are available at the bank?

    Emaar Bank offers a variety of local cards to suit your needs, including local debit cards, salary cards, and the international MasterCard credit card.

  • How can I activate my credit card?

    To activate your credit card, you can contact customer service or use the Emaar Bank mobile app or website.

  • Can I use my credit card abroad?

    Yes, you can use your credit card abroad. However, additional fees may apply, so it's recommended to notify us in advance about your travel plans to avoid any surprises.

  • What should I do if my credit card is lost or stolen?

    If your credit card is lost or stolen, you should immediately contact customer service to block the card and protect your account. We will issue a replacement card as soon as possible.

  • What is the interest rate on credit card balances?

    The interest rate on credit card balances varies based on the card type and your credit rating. You can check the terms and conditions for more details.

  • How can I dispute an unauthorized transaction on my credit card?

    If you notice any unauthorized transactions on your credit card, you can dispute them by contacting customer service. We will investigate the issue and take the necessary actions to resolve it.

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